customer service
your order
ordering
Most orders will be despatched from Grow Landscape Yard either the day you place your order, the next working day or when specified. All orders will be finalised over the phone to confirm correct freight, delivery time and payment. Please let us know when you place your order if an item is required by a specific date. If you choose to wait until the item is available we will only charge postage if that item would have incurred additional postage in the first instance. All payments will be processed either in store or over the phone.
delivery
Most orders are despatched from Grow Landscape Yard, 200 Pioneer Rd Pomona, South East Queensland. Some orders such as pavers may be dispatched from the supplier direct to your site.
All orders are to be finalised over the phone and paid for prior to despatch. We will endeavour to deliver product at the specified time required or within 4-5 hours from placement of delivery. If in the instance that this is difficult, we will contact you to discuss an alternative time.
We will contact you to discuss freight and site drop details. Please provide clear instructions upon order – in ‘Order Notes’ for the site delivery for placement of material. Please also provide a contact phone number. In most instances we require you to be onsite to accept the delivery of product. If in the instance that you are unable to be present for the delivery, please place a marker at the site with clear instructions of where the driver is to place the product.
Please call the office on 07 5485 0805 to discuss any further delivery requirements.
returns
Due to the nature of our product, Grow Landscape Yard is unable to refund any purchases. So please choose your products very carefully.
If you are not completely satisfied with any part of your order, please contact our office on the day of receipt of goods. Refunds apply if the goods you have received are faulty or incorrect.
Sale items are not applicable for exchange, credit note or refund.
Please email our customer service team on info@growlandscapes.com.au should you find your item to have a fault.
payment, pricing & promotions
payment
Orders may be paid for Credit Card over the phone, Cash on Delivery or in the office. We use secure encrypted banking portals. We do not accept COD orders, cheques or money orders. In the instance of Bank Transfer orders you must supply us with the remittance advice before we will despatch the goods.
pricing
Prices quoted on our online store are in Australian dollars inclusive of Australian Goods and Service Tax (GST). All prices on the website are subject to change without notice. We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country
promotions
Promotions and discounted prices may be offered from time to time. These offers may or may not also be available instore and may only be for a specified period of time.
Updating Your Account Information
It is the responsibility of our customers to ensure that all name, address and email details are up to date and correct. We take no responsibility for orders sent to an incorrect address.
your account
Your order will be emailed to you. We will then contact you to finalise the freight and payment.
